PRIVACY POLICY & NOTICE OF PRIVACY PRACTICES

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Taylor Telehealth, LLC
Effective Date: October 24, 2025

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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
(Required by the HIPAA Privacy Rule, 45 C.F.R. § 164.520.)

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Who We Are

Taylor Telehealth, LLC (“we,” “our,” “us”) provides telehealth services through secure audio/video technology. We create and maintain medical records that include your health history, symptoms, exam findings, assessments, diagnoses, prescriptions (when appropriate), and follow-up plans. This health information is called Protected Health Information (“PHI”).

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Our Commitment

We are required by federal law to:

• Maintain the privacy and security of your PHI

• Give you this Notice explaining your rights and our legal duties

• Follow the terms of this Notice

• Notify you if a breach occurs that may have compromised your PHI

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When state law (including Texas law) gives you more privacy protection than federal law, we will follow state law.

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How We May Use and Share Your PHI

We may use or share your PHI without asking you to sign an additional written authorization for the following purposes:

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Treatment
We can use and share PHI to diagnose you, treat you, coordinate your care, prescribe medication when appropriate, and refer you for labs, imaging, pharmacy services, or in-person care. Example: we may share information with a local pharmacy to call in a prescription.

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Payment
We may use and share PHI to bill you or a payer (if applicable), to confirm eligibility or coverage, or to get prior authorization. 
 

Health Care Operations
We may use PHI for activities that keep our practice running, such as quality improvement, training, credentialing/licensing, auditing, and compliance. We only share the minimum necessary information for these purposes.

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Business Associates
We work with certain vendors (for example: secure telehealth/video platforms, electronic health record systems, billing vendors). Those vendors must sign a Business Associate Agreement and are legally required to protect PHI. 

 

Other Disclosures Allowed or Required by Law

We may use or disclose PHI without your written authorization for reasons such as:

• Public health reporting (for example, some infectious disease reporting, or suspected abuse/neglect if reporting is required by law)

• Health oversight (audits, inspections, licensure actions)

• Compliance with a court order, subpoena, warrant, or other legal process if we are legally required to respond

• To prevent or reduce a serious and immediate threat to health or safety, consistent with the law

• When otherwise required by federal or Texas law, including Texas telehealth and medical board rules

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We will not sell your PHI, use PHI for marketing, or share psychotherapy notes (if any) unless you sign a specific written authorization that you can later revoke.

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Uses and Disclosures Needing Your Written Authorization

Any use or disclosure of your PHI that is not described in this Notice will only happen if you sign a written authorization.
If you sign an authorization and then change your mind, you can revoke it in writing. After revocation, we will stop using or disclosing PHI in the way you revoked, except to the extent we already relied on your prior permission.

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Your Rights

Under HIPAA and Texas law, you have important rights related to your PHI.

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Right to Access / Get a Copy
You can ask to see or get a copy of the PHI we have about you (paper or electronic). We will provide a copy or summary, usually within 30 days, and may charge a reasonable, cost-based fee if allowed by law. 

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Right to Request an Amendment
If you believe information in your record is incorrect or incomplete, you can ask us to correct it. We may say “no” if we believe the record is accurate, but we’ll respond in writing within the required time frame and explain why.

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Right to Request Restrictions
You can ask us not to use or share certain PHI for treatment, payment, or health care operations. We are not required to agree, except in very specific cases. One example: if you pay for a service completely out of pocket and request that we not share that specific information with your health plan, we may be required to honor that request.

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Right to Request Confidential Communications
You can request that we contact you in a specific way (for example: only by phone, only through a secure portal, or at a specific number). We will accommodate reasonable requests. This is especially important for telehealth if you are not in a private location.

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Right to an Accounting of Disclosures
You can request a list (“accounting”) of certain disclosures of your PHI made by us during the past six years, who we shared it with, and why. Routine disclosures for treatment, payment, and operations are not included in that list.

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Right to a Paper Copy of This Notice
You can ask for a paper copy of this Notice at any time, even if you agreed to receive it electronically.

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Right to Breach Notification
If there is a breach of unsecured PHI that affects you, we will notify you without unreasonable delay, as required by federal law.

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Telehealth, Security, and Standard of Care

• We use secure, HIPAA-compliant platforms for video visits, documentation, and related services. Vendors with access to PHI sign Business Associate Agreements and must protect confidentiality. 

• Texas law requires that telehealth meet the same standard of care as an in-person visit. Your telehealth record is part of your medical record, just like an office visit.

• We document your informed consent for telehealth before or at the start of your visit, as required by Texas law.

• For your privacy, please avoid sending detailed medical information over unsecured email, regular text message, or social media DMs. We will provide a secure channel for protected health information (PHI).

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We may collect basic, non-clinical analytics about how visitors use our public website (for example, what pages were viewed, general location, device type) to improve our services. We do not sell PHI. 

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Changes to This Notice

We may change our privacy practices and this Notice. If we make a material change, we will update the Effective Date at the top of this page, post the revised Notice on our website, and provide it to you on request. We are required to promptly revise and redistribute our Notice when our practices or the law change in a material way.

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Contact / Complaints

If you have questions about this Notice, want to exercise your rights, or believe your privacy rights have been violated, please contact:

Darren Taylor Telehealth, LLC
[Mailing Address – insert]
[Phone – insert]

taylortelehealth.team@gmail

 

You also have the right to file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.